Account
Care

How to care for your bracelet.

Natural stones change a little with wear — skin, weather, time. A few small habits keep them bright.

N° 01

Wear it every day.

The bracelet is made for daily wear. Put it on; do not save it for occasions.

N° 02

Take it off for water, perfume, oils.

Malachite, rhodochrosite, lapis and other soft stones lose their polish with hot water and soap. Take the bracelet off to shower, swim or wash up. Put fragrance on first, then the bracelet.

N° 03

Clean once a season.

A brief rinse in lukewarm water, a soft cloth, no soap. Dry flat on a towel. If you would rather we did it, write to concierge@cxl.house; a cleaning and elastic check is complimentary.

N° 04

Sun is fine. Heat is not.

Most stones tolerate ambient sun on a windowsill. Direct heat — ovens, car dashboards in summer, hairdryers — can fade color over time. Store flat, away from heat.

N° 05

If the elastic slackens, send it back.

Roll the bracelet on and off over the hand rather than stretching it wide. If the elastic slackens anyway, send it back. Restringing is free in the first year and a flat $40 after that, insured both ways. Write to concierge@cxl.house to arrange it.

Stones, in particular

Each gate is built around different stones, and a few want slightly different care. The habits above always apply; these are the exceptions.

Aquamarine · Moonstone · Kyanite
WatchSalt and chlorine dull the surface. Moonstone and kyanite chip if knocked.
DailyWipe with a soft dry cloth. Take it off for sport or anything two-handed.
Malachite · Rhodochrosite
WatchSoft stones. Water, soap and perfume mark the polish.
DailyKeep dry. Fragrance first, then the bracelet.
Amethyst · Citrine · Strawberry Quartz
WatchLong hours of direct sun can fade the color over years.
DailyStore in the box or a soft pouch when not worn for a week or more.
Lapis · Sunstone · Labradorite
WatchLapis is porous and stains with oils and cleaners. Sunstone and labradorite chip at the edges.
DailyWipe clean after wear. Keep lotion off the wrist.
Rutile Quartz · Tourmaline · Garnet
WatchHard and durable. The elastic wears before the stone does.
DailyNothing special. A wipe now and then.
Quick answers
Will the color fade?
With reasonable care, no. Keep the bracelet out of direct heat and long hours of harsh sun and the stones hold their color for years.
What if the elastic loosens?
Restringing is free in the first year and a flat $40 after that. Send the bracelet back; we restring it on new elastic and return it within a week, insured both ways.
Can I wear two bracelets together?
Yes, two sit well together. Avoid stacking three or more: it strains the elastic and the stones rub against each other over time.
Email concierge→