How the box gets to you, and back.
Each piece is hand-strung in New York and shipped insured. Returns are honored within 30 days, no questions, no restocking fee.
Domestic — United States
Method
Insured priority, signature on delivery
Cost
Free on every order
Transit
Made to order, then 3–5 business days in transit.
Origin
New York
International
Status
By request — email concierge@cxl.house with your address
Method
Insured express, duties prepaid
Transit
5 – 9 business days, depending on customs
Note
We confirm cost and timing by email before anything ships
Within 30 days
If the bracelet is not right, send it back unworn within thirty days of delivery for a full refund. We pay return shipping. Email concierge@cxl.house for the prepaid label.
Exchanges
Wrong size? We restring it to fit, free.
Care & restringing
Restringing is free for the first year. After that it is a flat $40. Shipping is insured both ways.